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Remote Support

SUPPORT

Digital Dictation and Transcription Customers receive FREE telephone, email and remote access support. and training for 1 to 3 months, depending on the product purchased
Subsequent 12 months unlimited support packages, phone, email and remote, can be purchased for only A$110.00 P.A. per license.
Ad-hoc support is charged at A$2.50 per minute - minimum $50.00 per call.

 

Our professional service includes:

  • in-house service by our trained technicians
  • 3 months warranty on repairs
  • 1 - 2 business day turn around
  • loan of machines while you are waiting for your repairs
  • courier service for pick up and delivery of your equipment
  • post-sale service & training
  • telephone post-sale support
  • training for you and your staff on all digital equipment
  • sale of refurbished/second hand dictation equipment; Olympus, Philips, Sanyo, Sony, Dictaphone & Grundig

 

 

Please have your proof of purchase ready before lodging a support ticket, or your VISA or Master credit card for Ad-Hoc support.
Paying customers will receive a tax invoice for the services, if the support ticket request include full company details and mailing address.
For Victoria Customers, we also offer on-site installation and configuration of your Digital software. Prices on application.
For more information please contact our Sales Manager,
Gert Ryle on (03) 9328 4336 or 1300 699 252

 

Below is an overview of the services and solutions Raltone International Dictating World provides.

At Raltone International Dictating World, we have been serving Health care, Legal sector and a large number of General Industry specialists throughout Australia for close to 50 years and aim to provide the same convenient, quality service that has made us a leader in the audio recording and playback device industry (Dictation & Transcription).

Over the past 50 years, there has been large number of well known companies battling over leadership in the field of Dictation and Transcription equipment, such as:

  • Olympus
  • Philips
  • Grundig
  • Dictaphone
  • Sanyo
  • Sony

but only tree companies appears to remain for Australian supply of professional equipment; Olympus with Digital Dictation equipment, Philips with Digital and analogue/tape based mini cassette equipment and Grundig with Digital and analogue/tape based micro cassette equipment.
Yes, we still repair and service all brands of tape based and digital dictation / Dictaphone equipment and have parts available, regardless of brand.
During repair of your equipment, loan equipment will be provided, when available.

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